SexDollPartner 7 Days Free Return Policy

Sexdollpartner is committed to providing you with the highest quality sex dolls and ensuring your satisfaction. We offer a hassle-free 7-day return policy. Our 7 Days Free Return Policy ensures worry-free after-sales service for our customers. If you receive a doll and are unsatisfied or no longer wish to keep it, you can apply for a free return within 7 days of receiving the doll through our website. Once approved, you'll receive a free return label. Buy your dream lifelike sex dolls at SexDollPartner!

 

Conditions of 7-Day Free Return Service

1. The 7-day free return service is applicable only to orders with a total amount ≤ of USD 1,000$ (excluding shipping fees). Orders exceeding USD 1,000$ are not eligible for the 7-day free return policy.

2. Buyers must apply for the return within 7 natural days after the delivery date. Any requests made after this period will not be considered valid.

3. Buyers must ensure that the packaging has not been opened, or if opened, the sex doll and packaging have to remain unused and undamaged. Returns for dolls that cannot be resold will be rejected.

4. The verification process requires buyers to capture a video of the entire outer box, the original shipping label, and the interior of the box (if opened), serving as evidence for the return. The video should be clear and smooth for the reviewing team to examine.

5. Buyers must ensure that the returned sex doll and related accessories (such as heating rods, wigs, clothing, comb, cleaning tools, user manual, etc.) are intact and maintain their original quality and functionality, free from damage, staining, usage, or any other conditions. Upon receiving the doll, we will conduct a thorough inspection to ensure it meets the return requirements, guaranteeing that it is the same as the product sent by the seller and is in good condition. 

6. The 7-day free return policy is only applicable to orders shipped from overseas warehouses to the following countries: Canada, United States, Mexico, Brazil, Chile, United Kingdom, France, Spain, Portugal, Italy, Netherlands, Poland, Switzerland, Belgium, Germany, Czech Republic, Israel, Australia, South Korea, Japan. Factory shipments, custom orders, or orders from other countries are not eligible for the free return service.

7. If you no longer wish to keep the doll, please contact our customer service promptly and refrain from damaging the product to ensure eligibility for the return.

8. Buyers who meet the return criteria can only get one opportunity for the free return service.

 

How to Apply for a 7-day Free Return?

1. If the buyer is dissatisfied or no longer wants the product upon receiving it, please contact us and offer pictures and videos for inspection. We will send the return link after approval.

2. Click the return link to submit the pictures and videos. Once the inspection is approved, the buyer will receive the return shipping label.

3. The buyer needs to return the package to the designated courier point. Self-collection is not supported.

4. The buyer needs to return the package to the designated courier point. Self-collection is not supported.

5. The claims service will commence after the service provider receives and inspects the returned item.

6. The seller receives the claim payment and refunds to the buyer.

 

7 Days Free Return Claims and Services

1. For insured transactions, if the buyer requests a "return and refund" within 7 days of receiving the goods, the insured party may enjoy the right to return the specified warehouse for free, subject to approval by the insurer. Please note that the insurer does not assume responsibility for the following cases:

(1) Buyer's request for a refund or cases where the platform is solely responsible for the refund.

(2) Buyer is deemed to be non-receipt of the goods or receives empty or missing products (only missing or omitted product parts).

(3) Buyer is deemed to have received the goods as damaged, non-functional, or in other situations not meeting the criteria of "in good condition, not affecting secondary sales."

 

2. After the insured party inspects and returns the goods, the policyholder should urge the buyer to deliver the goods to the specified location via the logistics provider designated by the insurer or arrange logistics within the policy time limit. Among them:

(1) If the buyer fails to deliver the goods to the logistics provider designated by the insurer within the platform's specified time limit, or if the buyer arranges logistics by himself and fails to deliver the goods to the designated return warehouse within the platform's specified time limit of the platform, the insured party will be considered to have voluntarily waived the right to return the goods. After the waiver, the insurer will no longer arrange product returns and will not assume insurance liability.

(2) If multiple returns occur for the same transaction order, the buyer is entitled to free return only for the first return when choosing the logistics provider designated by the insurer. The related logistics costs will be borne by the insurer. If the buyer arranges logistics on their own or initiates a second or subsequent return for the same order, the related logistics costs will be borne by the buyer, and the insurer will not bear this cost.

(3) The insurer shall bear the risk of damage, loss, and delay when using the logistics provider designated by the insurer. If the buyer arranges logistics on their own, they will bear the risks of damage, loss, delay, etc. during transportation, and the insurer will not assume these risks.

 

3. After the goods arrive at the return warehouse, the insurer and designated service provider will verify the received goods within two natural days. The verification process ensures that the returned items match the purchased goods and are "in good condition, not affecting secondary sales." Specifically, this means:

(1) The items should maintain their original quality and functionality. The insured party must ensure that the items returned by the buyer, along with related accessories (such as heating rods, wigs, clothing, combs, cleaning tools, instruction manuals, etc.), are complete and maintain their original quality and functionality without any damage, stains, or signs of use. The appearance should show no signs of use and should be difficult to restore to the original state. There should be no unreasonable traces of personal data usage.

(2) The buyer may inspect and open the packaging of the items or confirm their quality and functionality and reasonably adjust without affecting the integrity of the product. If the goods' value is significantly reduced due to excessive inspection and confirmation beyond the necessary scope of inspection and confirmation for use, the goods will be considered incomplete.

(3) Packaging is an essential component of the items, and any defect that leads to a devaluation of the goods' value should be returned to ensure the integrity of the items' packaging. The integrity of the packaging refers to the original packaging being complete and the overall structure intact. However, unavoidable changes in the packaging during transportation or disassembly, such as moderate deformation, stains, or local damage, are not considered to affect the integrity of the items' packaging.

 

4. After completing the verification for the goods received, we will judge the responsibility of all parties and decide whether the amount paid by the buyer should be returned, as well as the amount and proportion of the return. At the same time, the insurer will also make its own product verification results, and make a claim conclusion within one natural day after the completion of the verification of:

(1) The insurer will refuse to settle the claim if the results of the verification do not meet the above requirements, based on the verification of whether the goods meet the "consistent and in good condition and do not affect secondary sales".

(2) The insurer's compensation is limited to the actual loss of the insured, not exceeding the actual amount paid for the corresponding goods, not exceeding the amount returned to the buyer, and not including any form of benefits enjoyed by the right holder. The benefits include but are not limited to store bonuses, store coupons, gold coins or other benefits, etc.

(3) For those determined by the insurer to be within the scope of compensation, after the insurer confirms receipt of the goods and approves the loss, the claim payment will be transferred to the insured's claim payment receiving account.

 

5. After verifying the received goods, we will assess the responsibilities of all parties involved and determine whether to refund the buyer's paid amount, as well as the amount and proportion of the return. Additionally, the insurer will independently provide the product verification results and reach the conclusion of a claim within one natural day after completing the verification process:

(1) If the verification results do not meet the requirements, the insurer will reject the claim. The basis for determining whether the goods meet the "in good condition, not affecting secondary sales" requirement will be the verification of the goods.

 

(2) The insurer's compensation is limited to the insured party's actual loss, not exceeding the actual payment amount for the corresponding goods, not exceeding the amount returned to the buyer, and does not include any form of benefits enjoyed by the rights holder. Benefits may include but are not limited to store gifts, store coupons, gold coins, or other benefits.

 

(3) Once the insurer confirms that it falls within the scope of compensation, and after approving the received goods, the claims amount will be transferred to the insured party's claims receiving account in the event of a loss.

 

6. For goods sent to the return warehouse: If the insurer's claim is approved and the compensation is completed, ownership of the goods will belong to the insurer. If the goods do not meet the scope and rules for claiming, the uninsured goods will be available for pick-up by the insured party or the buyer (depending on ownership of the goods) within 15 natural days from the date of claim resolution. They can contact the platform's customer service to arrange pick-up from the warehouse. If the goods remain unclaimed after the specified time, the warehouse will handle them uniformly. The insurer will not be responsible for any liability or costs.

 

During the agreement process, if any disputes arise between both parties, they should seek an amicable resolution through friendly negotiations. If you have any questions, please feel free to contact us via email at service@sexdollpartner.com.