Even if it is the same doll, the makeup in the photo may be different. You may also see slight differences in makeup from photo to photo due to visual inaccuracies caused by lighting and camera angles. However, discrepancies also arise when we refine and fine-tune the doll's makeup from time to time. Plus, each love doll's makeup is done by hand, making it truly unique. Differences may include but are not limited to eyebrows, eyeshadow, eyelashes, hair and lip gloss.

We ship a random erotic lingerie set for your dream sex doll, it may vary from the picture on the product page. In some cases we may add some other surprises or fixes (subject to availability).

We apply a special process to each sex doll, usually with makeup that doesn't rub off. You can think of it as a coating that fades and thins as you rub and play with your doll. To protect makeup, wipe over head without washing or rinsing.

If you don't like her original makeup, you can remove it with makeup remover and change it to your favorite makeup as needed.

When cleaning your sex doll, it is recommended that you use plain water and a mild antibacterial soap. Do not use chemicals or other cleaning agents manufactured for other purposes.

First, wipe doll with a cloth dampened in warm water for general cleaning.

The doll may get a little sticky after cleaning, you can counteract this by applying baby powder or talcum powder on it once it's completely dry. This will also prevent the skin from eventually cracking. Remember, do not use a hair dryer to dry your sex doll!

We will firmly protect the privacy of buyers, all shipping is 100% discreet and privately packed, no one will find out and cause embarrassment.

Usually if you just need some simple custom content, it will take about 3-7 days. If you need to customize the look of the doll based on the photos you provide, it will take about 15-18 days.

The warehouses we cooperate with only provide delivery and storage services. If you do not want your package delivered to your home, you can leave the address of the nearest UPS/FedEx site with your order.

Depending on the size of the doll, you can inquire about the services of a clothing store. They will give you good clothing size advice.

Our store offers several payment options, including credit cards, bank cards, Apple Pay, Google Pay, and Klarna installment payments. Once a customer completes their order, the billing information will display the company name: Hong Kong Grace Profit. The invoice will not include any sensitive details such as product names or the store name to ensure privacy.

At this time, Klarna payments can only be processed in US dollars. If you are purchasing from outside the US, we suggest either paying in US dollars or selecting an alternative payment method.

There are several reasons your payment might have been declined:

• Card issuer rejection: Cross-border payment restrictions may be in place. Please contact your bank to authorize international or online transactions for your card.
• Risk-related issues: The transaction may have been blocked due to reasons such as an expired or invalid card, exceeding the transaction limit, or the card being disabled.
• Klarna error: Payment failure may occur if the store doesn’t support payments in your local currency or if your eligibility for installments hasn’t been verified.

Typically, our dolls in stock arrive within 2-5 business days. If there is a shortage of goods, we will ship the package by air from China, which usually takes 6-10 working days; Customized dolls take 1 week to make, before sending the package, we will take photos to confirm the completeness and correctness of the product with the user. Once confirmed, we can begin shipping your doll. Package tracking numbers will be provided within 1-2 business days after approval is received. Usually, for customized doll packages, we use sea shipping by default, and the shipping time is about 30 working days. If you need faster shipping, just select our air freight option when ordering, air freight shipping time only takes about 1 week.

We ship using all major carriers and local express partners, DHL, FedEx or UPS. You will be asked to choose a shipping method during checkout.

This is usually because the tracking number has not been scanned after the package was picked up. Since the logistics order number is not scanned, no logistics information will be displayed during the query.
In order to avoid misunderstandings by customers, we will take photos and keep pictures of each package when it is shipped, and we will notify customers that the package has been shipped.
PS: The shipping time for stock dolls is 2-5 working days, and the shipping time for customized dolls is usually 30 working days.