Maintenance & Repair

We have established a strict quality control system. Before shipping, we conduct a comprehensive inspection to check the quality of each doll and ensure that its packaging has good privacy protection and logistics. This ensures that your doll is unlikely to have any damage or defects.


Within 1 year of delivery of your product to your respective address, if the product is broken or damaged, you can contact us and we will send repair tools for free with instructions so that you can repair it by yourself. Alternatively, you can send your doll directly to our warehouse where we can provide a free repair service for small problems – you will only be required to pay the delivery fees.

If your doll is damaged in transit, you must notify us within 3 days of receiving the product. For more information see our returns policy and shipping policy

We welcome any feedback that can help us work with our manufacturers to prevent these problems from happening again.

How to move my doll when it is brand new?

Remember that a doll is not a real person and it requires to be treated carefully. In a new doll, the joints might be a little bit stiff so be careful while attempting to move the doll's limbs, after a few days the joints will loosen up. If you want to move arms and legs to position your doll in any posture, remember to move the limbs back to the original straight position when switching to a different position (e.g. bend arms up, move back to the original straight position, and bend to the sides for another posture).

How to Take Care of Your Sex Doll?

Taking care of your sex doll means regularly cleaning her to maintain the aesthetic appeal while putting measures in place to avoid damage and increase longevity. And while sex dolls are life-long investments meant to serve you for long, here are some of the tips to enhance durability.

How to Brush the Wig of Your Sex Doll?

An important step to avoid knots: brushing. Brushing is very simple and easy to do. Start with the tips and gradually work your way up to the roots using a special brush or a comb. Brushing can only be considered once the wig is completely dry.

Avoid the use of gel, lacquer, or spray paint which could have an impact on the wig but also the epidermis of your love doll.

Do not force the brush through the knots. Hair may fall out. The video below is how to brush the wig for your reference:


Notice: Please Never Dress your Doll with Dark Clothing, It will cause Stain on your doll's skin, and can NOT be removed.

  1. Clean the doll after use.

Depending on whether or not your sex doll has a removable vagina, the cleaning exercise can be quick or time-consuming. However, cleaning your new girlfriend is the most effective maintenance tip. After you’re done with the doll, remove the vagina and clean it separately while using a clean cloth to wipe the rest of the sex doll. For sex dolls without removable vaginas, just place them on clean towels and wash them as a whole.

You can also buy the WM Intelligent Cleaning Kit, which cleans and sanitizes your doll.

Remove the head and the wig and clean them separately. Also, remember to use the recommended cleaning agents and avoid cleaners that might irritate your skin or damage the material of your big butt sex doll. Make sure you dry it up completely after cleaning.

  1. Inspect the doll regularly for damage

One of the most straightforward maintenance tips for your doll is keeping it out of harm’s way. Also, make it a routine to check for any damage while cleaning to make sure it’s in good shape. Chipped and cracked sex dolls can inflict injuries to yourself or house disease-causing organisms that might transfer infections during sex.

  1. Have a quality Lube within your arm’s reach

Using lube with the sex doll not only enhances longevity but also reduces friction, thus avoiding potential injury. Lube also introduces the much-needed sloppy toppy to improve the experience and make it more realistic. When using your sex doll, make sure you have a water-based lube specifically, because it’s latex and silicone-friendly. This way you can enjoy the experience without degrading the material of your new girlfriend or the condom (if you choose to use one).

Pro Tip: Using a condom is recommended if you want to simplify the cleaning process.

  1. Do not submerge the head and wig in the water.

When cleaning your sex doll, start by removing the head and wig. Clean them separately using the recommended cleaning agents and following the required steps. Use a clean, soft cloth to wipe off accumulated dust or other dirt. Remember to follow the manufacturer’s guide and avoid using excessive force when cleaning- do it gently.

  1. Store the sex doll well.

One of the most important arrangements you must make before buying a sex doll is preparing the storage space for your new purchase. Depending on the size of your big-butt sex doll and the level of discreetness you wish to uphold, make arrangements to have a cozy storage space. After using and cleaning your sex doll, make sure you store it in the cozy haven, awaiting the next use. The storage space should always be clean, cool, and dry to enhance longevity.

Main takeaways to remember if you want your doll to last

  • We recommend using water and neutral soap to clean TPE and silicone dolls. Please do not use chemicals, alcohol, or any other general user stain removers. 
  • Keep your doll in a dry place and avoid excessive heat and humidity.
  • Some clothes might fade or stain the skin. We recommend not pressing clothes against the doll's skin while in use.
  • When storing your doll, keeping arms and legs straight is recommended to avoid harming the skin or the skeleton.
  • You can use makeup, just be careful while applying and removing makeup. Avoid oil-based makeup or chemicals, only use water-based makeup. Do not use makeup removers that might contain alcohol. Be careful with perfumes as some of them might have alcohol, spray hidden parts of your doll.
  • Do not use sharp or hot utensils near your doll. Avoid razors, irons, etc.

Baby Powder

It is important to remember that silicone and TPE realistic love dolls are delicate and require special attention. We also recommend the use of baby powder to keep your love doll clean and fresh.

Stain Remover

Due to the new Border Security Regulation, the stain remover is not included in doll orders. Reach out to us if you would like to buy some. If you got a stain for your real sex doll you just need to apply the cream on the stain and wait for 3-4 hours, after that you'll see how the stain disappears. In case your stains are deeper or harder to remove apply the stain remover several times until the dark spot is gone. 

How to repair the vagina tearing of a realistic sex doll

Always using TPE or Silicone glue


Skin tone differences: Under normal circumstances, the skin tone on the computer screen will look slightly different from the skin tone you receive.

Loose eyelashes: The doll’s face comes with protective goggles (sponge) to protect her eyes during shipping. If eyelashes do fall off over time, they can be re-attached.

Makeup differences: We have worked hard to recreate the makeup used by the photographer in the photo. However, a 100% match cannot be guaranteed. Each doll may differ slightly from the picture. In rare cases, you may not like it. If this is the case, you can remove the original makeup with makeup remover and replace it with your preferred makeup style as needed.

Finger and toenails: During transportation or after you receive the package, the nails may become loose. We only use a small amount of glue to ensure that the buyer can remove the nails if they choose. If the nails fall off, just reattach them with glue.

Heating and Groaning: Please ensure you use the heating and groaning option when you receive the doll. If you disconnect during use, we will not cover it. However, if you are willing to bear the cost of delivery, you can send it to our warehouse where we can repair it for free.